Creating the sysinfo file in PAM 3.x to request a license.

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

In order to generate the license for the PAM server appliance, we need to provide some hardware related information to Broadcom.
This information is contained in the sysinfo file.
This document shows how to generate this file from within the PAM User Interface.

How can I create the sysinfo file in PAM 3.x version?

Environment

Product: Symantec Privileged Access Manager.
Version: 3.2.x, 3.3.x and 3.4.x

Resolution

• Open the PAM User Interface.
• In the Dashboard, click on the 'System Info' link on the top right corner of the window.

• The 'System Info' pane opens.

• Click on the icon close to the right top corner. (See red arrow in the following screenshot).

• The file will be downloaded in the location you specify.

Additional Information

• Use this file to request a new license for PAM to Broadcom by opening a support case and attaching it to the ticket.