How to enable extended debug or trace logging for the Service Desk Manager 17.x maileater (pdm_maileater_nxd) and mail (pdm_mail_nxd) processes
Release: 17.1 and higher
Component: USRD
1. Make a backup of the NX_ROOT/site/cfg/logback.xml file
2. Edit the file NX_ROOT/site/cfg/logback.xml and identify
<root level=""INFO"">
<appender-ref ref=""rollingFileAppender""/>
</root>
3. Change to look like
<root level=""TRACE"">
<appender-ref ref=""rollingFileAppender""/>
</root>
4. Save the file (no restarts required)
5. Wait 5 minutes - you should see debug logs in the NX_ROOT\log\mail_nxd.log and NX_ROOT\log\maileater_nxd.log files
6. To reset the logging level back to default, change <root level=""TRACE""> to <root level=""INFO""> in the NX_ROOT/site/cfg/logback.xml file and save the file (no restarts are needed - change should be effective after 5 minutes)