Clarity PPM - Error 401 / 404 connecting to Jaspersoft Studio when a proxy is used

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When developing custom reports, you may experience server connection issues when Jaspersoft Studio is configured to go through a proxy.
The settings are available. However, Studio is unable to make a connection to the server.

Environment

Jaspersoft Studio all supported release 

Resolution

1. Be sure the ROLE_ADMINISTRATOR right is provided. See documentaion Set Up the JasperReports Server Connection
   
2. Studio makes a connection to JasperSoft Server via HTTP/SOAP or REST.   You must configure Studio the same way you have configured your browser to hit reporting server URL.
   Workaround: If you cannot configure your proxy settings at this time, you may configure the client where there is no proxy or add a firewall bypass rule and it will work.

Additional Information

To configure the Jaspersoft proxy settings

 

• Window > Preferences > General > "Network Connections"

Your IT team should be able to advise on the proxy settings needed

 

To determine how your Windows Desktop proxy settings are set up, consult with your IT team.