Solution 1: Reset the logging mechanism using the below steps
(SaaS Customers, please contact CA Support for assistance with this):
For each server that has PPM installed:
Solution 2: Check the priority level for com.niku
- Backup the file PPM_HOME/config/logger.xml
- Go to the PPM_HOME/.setup/templates/config/ directory
- Copy the original copy of the file: logger.xml found in the config folder
- Place this copy in the PPM_HOME/config folder.
- Restart services
(or the applicable log category type) to make sure it set to capture the preferred logging level. Example, if it is set to Fatal, then only Fatal messages related to com.niku will be displayed in the logs, but not lower level message types such as Error or Info. See KB000009555
for more details on the recommended logging levels for PPM.
- If access is provided, <server>/niku/nu#action:security.logs can be entered from the browser URL (Or for On Premise customers, you can also verify the below in CSA/NSA)
- Click Logs -> Edit Configuration
- Navigate to the 'Categories' section and check the Priority Level for com.niku to make sure this is set to capture the applicable types of log messages. If is recommended to have this set to 'Warn' as this will capture all Warnings, Errors, and Fatal messages.
- Update the Priority Level if needed and Save your changes.
Note: Prior to making changes to the log configuration, it's recommended to take a backup of the properties.xml file. Solution 3: Remove PPM Services and delete files in the log folde
r - If the above doesn't help (SaaS Customers, please contact CA Support for assistance with this):
- Remove the PPM services
- Delete the files in the log folder (take a backup first of any of those logs you want to keep for historical purposes in another folder)
- Readd, reploy, and start the PPM Services