How to Register for CA Support Online Access

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Article ID: 9735

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Updated On:

Products

CA Agile Requirements Designer CA Test Data Manager (Data Finder / Grid Tools) ASSET PORTFOLIO MGMT- SERVER CA Service Catalog CA Service Desk Manager CA Service Desk Manager - Xtraction CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Service Management Affiliate Technology Partner Fee CA Service Management Basic Technology Partner Fee CA Business Service Insight CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management CA Client Automation CA Client Automation - Asset Intelligence CA Client Automation - Asset Management CA Client Automation - Desktop Migration Manager CA Client Automation - IT Client Manager CA Client Automation - Patch Manager CA Client Automation - Remote Control Support Portal Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

In order to open a new support ticket by yourself, attach files to existing support tickets, or download CA products, you are required to have 'CA Support' access. When first registering on CA Support Online, you are initially only entitled to 'Basic Access' and you so will need to also register for 'CA Support' access. This document will explain how to register for this level of access.

 

Before you get started with this process, please have your Enterprise Site ID. If you do not know this, please reach out to your CA Account Manager or call CA Support at one of these numbers https://www.broadcom.com/support/services-support/ca-support/contact-support and they will be able to tell you it.



Common questions that are answered by registering for CA Support Online access:

  • I need to open a new support case, but I am unable to click the 'Open a New Case' button on CA Support Online. Why can I not open a new support case?

  • I need to add an attachment to a support case, but I am unable to click the 'View Cases' button on CA Support Online. Why can I not access existing support cases?

  • I want to download the product, but I am unable to click on the 'Download Products' button on CA Support Online. Why can I not download the product?

Cause

A new contact within the company needs to be registered with access to the corporate site id for logging and following Support cases for the CA Products as currently unknown.

A partner or otherwise external user contact is not registered currently to have access to the company's site id domain.

Environment

Any Broadcom CA Software product

Release: TDMTDD99000-3.5-Test Data Manager-for Test Data on Demand

Component:

Resolution

 

  1. Go to Broadcom's CA Support Online-https://support.broadcom.com.

  2. Click on the 'Register' link in the top, right-hand corner. If you are already logged in, you will need to logout. 

 

3. Please see https://www.broadcom.com/support/services-support/ca-support?intcmp=footernav for links to the specific forms to either Register for myBroadcom support, Communities or for downloading products. 


4. For full description on how to achieve this, please click on the "View New User Guide"


5. You will receive a confirmation email when you have been approved and given access to CA Support. This may take up to 48 hours because it requires approval from CA and your company's chosen representative who handles these accounts. If you would like to check the status of your request, please call one of these numbers https://www.broadcom.com/support/services-support/ca-support/contact-support.


6. Once you have this, you will be able to create support cases and download products. 

Additional Information

If you experience any issues with this process, please call one of these numbers  https://www.broadcom.com/support/services-support/ca-support/contact-support and a member of our customer care team will be able to assist you.

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