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Can the CA PPM MSP Integration be deployed using Citrix?

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Article ID: 97107

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Can the Microsoft Project (MSP) Integration/Interface be used on Citrix VM machines?

Environment

Release:
Component: PPMMSP

Resolution

Citrix with use of the MSP Interface is limited in support. If you run into issues and Broadcom support can't reproduce / appears to be related to the Citrix setup, then you may be required to reproduce the issue outside of Citrix.


For more details on virtualization support, see the following:


Excerpt from the above "While CA does not insist that clients recreate each issue without virtualization before contacting support, we reserve the right to request the client diagnose and troubleshoot specific issues without the virtualization "variable". This will only be done where we have reason to believe the issue is directly related to virtualization."

Additional Information

Reference Install and Configure Microsoft Project (MSP) for more details on getting started with the MSP Interface
Reference Hardware and Software Compatibility Requirements for details on CA compaltible hardware and software
Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index