APM SSO 13.0 Siteminder metrics not reporting

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Article ID: 95923

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

We installed CA APM 13.0 and EPAgent 10.2 on Linux 7 webagent 12.52 server. After installing we see that Siteminder metrics are not reporting. We have another similar server, where the siteminder metrics are reporting.

Environment

Release:
Component: APMAGT

Resolution

Used the below setting in WebAgent.conf. AgentIdFile="/etc/httpd/conf/AgentId.dat"EnableIntroscopeAgentSupport="YES" EnableMonitoring="YES" stopped Apache httpd process, and then replaced/adjusted the webagent conf file as above, and then restarted Apache httpd process.