search cancel

CA PPM: Errors when navigating to the modern timesheets

book

Article ID: 95747

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Upon accessing the modern interface, the following messages can appear:

"Unable to obtain the lock to create the timesheet"

"Unable to load timesheet data"

"The selected resource's time tracking settings are not correct. Check that the resource's settings have Open for Time Entry turned on and the Track Mode is set."



 

Environment

 

 

Cause

This is due to a defect (DE35165) that is resolved in CA PPM 15.3+

Resolution

This is resolved in 15.3.


 

Additional Information

For timesheets that were not taken care of prior to the upgrade, please refer to https://comm.support.ca.com/kb/duplicate-timesheets-are-displayed/kb000004723