MSP New Driver: Task Details form Disappears

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

In the MSP (Microsoft Project) New Driver, the Task Details section Disappears when saving back to Clarity

Steps to Reproduce:
1. Open a project in MSP
2. From the 'View' tab, click the Details check box in the 'Split View' section of MSP
3. Save the project back to Clarity
4. Export the project from Clarity to MSP
Expected Results: Task Details section is still visible
Actual Results: Task Details section is not visible

Environment

Release: All Supported
Component: ODMSP

This applies to the MSP New Driver

Cause

This is working as expected due to the behavior of Microsoft Project. This can be reproduced in Microsoft Project standalone by saving the project as an XML locally on the machine instead of saving back to Clarity. When you open the XML file in MSP, the highlighting is lost.

Resolution

The one option to workaround the behavior is to recheck the Details check box when opening a project in MSP. 

 

Additional Information

See MSP Integration - Master KB of Known Issues

See MSP Integration Known Defects - Master KB