When attempting to install CA WAAE/WCC/Common Components on Redhat(RHEL 7) or Oracle Linux (OL7) 7.x systems, the installer (wa_setup.sh for WAAE, ccc_setup.sh for Common Components, UnixInstaller.sh for WCC) fails with error:
An update to the glibc (GNU C Library) package by the Linux vendors has resulted in a compatibility issue with the CA Software Management Installer (lsm.exe). The updated glibc package was released in April 2018 to address a moderate security vulnerability. Please refer to the following vendor specific advisory links for more details.
CA Workload Automation AE (WAAE) 11.3.6 SP5 to SP7
CA Common Components (C3) 11.3.6 SP5 to SP7
CA Workload Control Center (WCC) 11.4 SP4 to SP6
Red Hat Enterprise Linux Server 7.x x86_64 and Oracle Linux 7.x (x86_64) systems with glibc-2.17-222 (GNU C Library) package or newer.
For CA Workload Automation AE 11.3.6 SP7, CA Common Components 11.3.6 SP7 and CA Workload Control Center 11.4 SP6, updated installation media have been re-published and available for download from CA Support Online Download Center.
For CA Workload Automation AE 11.3.6 SP5/SP6, CA Common Components 11.3.6 SP5/SP6 and CA Workload Control Center 11.4 SP4/SP5, the following procedure can be followed to address the problem.
An updated version of the CA Software Management Installer package has been attached to this document.
1. Download the attachment and extract its content. You should have the ca-sm-installer file.
2. Replace the ca-sm-installer file in the following locations with the file extracted in step 1.
For information on the prerequisite system packages for Linux, please check the following documentation: