How to request a new license for Automic products

Products

• CA Automic Applications Manager (AM)
• CA Automic Dollar Universe
• Continuous Delivery Director SAAS

Issue/Introduction

How do I request a new license for Automic products, like One Automation (Automation Engine, AWA, ARA, CDA, UC4), Dollar Universe, Applications Manager (Appworx) or Sysload?

Resolution

There are several ways to obtain a license key for the Automic products.

1. If you are purchasing new software from CA Technologies, Inc. you will receive an e-mail from the Licensing team which includes your license key information.
2. If you are renewing your maintenance and need a replacement key, open a new case on the Case Management section. Select Global Service Center as a product type and provide all license details on the Description section.  The Licensing team will receive the request case, create a new key and send to you via e-mail.
3. If you are needing a new key outside of a new purchase or a renewal, you have 3 options for requesting new keys:
   
   1. Go to CA Customer Care Webform and complete the requirement information for retrieving a License Key.
   2. If you are logged into the CA support portal, you will be able to open a case to request the keys required, select Licensing-CA as product type
   3. Contact a CA Licensing Representative via phone using the Support Contact Us page. Once connected, follow the prompts to the Licensing Option and a representative will be happy to assist.
4. If you are working on a POC and require Product and Keys for testing, please work with your CA Account Manager so they can assist in getting this setup for you.
5. For Automic Trials, please go to this link.

 

For more detail, please check the document in this Community post.

 

Please note that as of Applications Manager 9.3, keyfiles are no longer needed.  More information can be found in the release notes here: Release Notes under "Keyfiles no Longer Required"