9.3.3 PDF reports missing graphics (show cross icons) when SSL used

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Article ID: 93194

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

the NFA 9.3.3 printed reports or mailed report have no charts ( red cross icon instead)
When the NFA connections were defined to use SSL and an CA certificate .
 

Cause

The connections between the NFA console server and the Certifier Authority ( MS 
Active Directory) are locked by a firewall .
MS IIS server cannot validate the certificate revocation date required by the NFA Pdf
chart function .
So , charts are locked .

Environment

NFA 9.3.3
SSL with Certificate Authority

Resolution

a patch have been created from the defect DE302412 :
NFA_9.3.3.PTF_9.3.3.06.zip

For 9.3.8 , install the patch :

https://ftp.broadcom.com/user/downloads/pub/netqos/product_patches/NFA/9.3.8/NFA_9.3.8_PDF_HTTPS_DE346944PTF_002.zip

this patch is included in NFA 9.5 .