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Changing an action item status causes a system error / performance issue

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Article ID: 92311

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Receiving the following error when changing an action item's status: "Unable to communicate to the PPM server. Please try again and if problem persists contact your system administrator."

Steps To Reproduce:

  1. Navigate to Home -> Personal -> Organizer
  2. Create a new action item with your user as the assignee as well as another user
  3. Click Save and Return
  4. Find the action item created
  5. Change the status for the user that you are logged in
  6. Click Save

Expected Result: Only the “frame” under the main menu is refreshed as it happens in other pages of Clarity

Actual Result: The whole page is refreshed, which takes more time to be loaded and sometimes causes the error:
"Unable to communicate to the PPM server.
Please try again and if problem persists contact your system administrator."

Cause

Caused by DE38612

Environment

CA PPM 15.3
 

Resolution

This can not be reproduced in 15.5