In the Microsoft Project (MSP) New Driver, receive an intermittent error message: "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available." when attempting to open a project from Clarity. In reviewing the XML associated to the project, it shows that the issue appears to be due to Notes being corrupted upon export from Clarity, where characters are incorrectly appended to the end of Notes tags. This is more consistently reproducible as the number of tasks with large text notes in the project increases.
(Note if you do not receive the "We're sorry error at this step, repeats steps 2-7 above until the error is generated)
Expected Results: The project opens successfully with task(s) displayed
Actual Results: Receive the following MSP error and the project does not open. "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available." Additionally, if you look at the XML, unexpected characters are randomly added to the end of notes tags.
This issue applies to Clarity 15.2, 15.3, and 15.4 MSP New Driver
In order to see this fix, (and any other Clarity MSP Interface fixes) after upgrading Clarity, the MSP New Driver version on each workstation will also need to be upgraded to the latest driver from Clarity's Software Downloads section. This applies to both patches and releases.
Sometimes, making a change to the Note in Clarity, such as removing a '.' at the end of a line in a note that has corruption in the tag helps
To determine the first impacted note:
If the above doesn't help, as a temporary workaround, reducing the number of notes in the project can help to allow the project to open. The Notes information can be stored locally in a document until the issue is resolved where the Notes can then be added back to the tasks. Notes can be deleted via Clarity using the following steps:
Note: In rare circumstances, you may run into an error accessing a note in Clarity when using the above workarounds. If after deleting other notes, you still can't open the project in MSP, you can try deleting the task completely in Clarity (Note that if the task has actuals, you will receive an error that the task can't be deleted, but in MSP, the task will show under a "Deleted Tasks" section, and the Note should then be removed). Before deleting the task, take note of the data in the task including any dates, assignments, etc, as it will need to be recreated.
If the above doesn't help with the issue you are seeing, see MSP opening projects issues - master KB
See the below for the list of known Clarity MSP Issues and Defects: