When clicking the binocular for the Department field, no values Display

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Article ID: 9179

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

When clicking the binocular (browse) icon for the Department field, no values display for some users. 

Steps to Reproduce:

Prerequisite: Ensure the Department attribute is added to the project properties page

1. Click on a project

2. Click on the browse (binocular) icon next to the Department field

Expected Results: To see the list of Departments available in PPM

Actual Results: No Departments are available.

Cause

  • This can be due to a design change as of Clarity PPM 14.4 that enhanced security constraints on dynamic system lookups.
  • Additional access is now required for these lookups. 

Environment

This issue applies to Clarity 4.4 and higher

Resolution

To provide the user with access to all Departments, grant the access right Department - View - All at the Global level. 

1. Go to Administration->Resources and click on the Resource

2. Select the 'Resource's Access Rights' tab then 'Global'

3. Click 'Add'

4. Filter on the 'Department - View - All' access right

5. Check the check box next 'Department - View - All' and click 'Add'

Notes:

  • To grant this access to multiple users, a group can be created and the access can then be added to the group
  • To limit the user's access to view only certain Departments, grant the access at the Instance level (select Object: Department) 

Additional Information

  • If the above solution doesn't help, see KB: 187487 - Known OBS (Organizational Breakdown Structure) KBs (including missing OBSs)
  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM