MSP New Driver: Project hangs when opening at "writing to XML" step

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Article ID: 9080

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

In the Microsoft Project (MSP) New Driver, some projects hang opening at the step "Writing to XML". If you look at the XML file when this issue occurs, the XML file loads partially and a symptom you'll see is that the XML ends in a time phased (<TimephasedData>) section. 

Cause

This issue is caused by DE37239.

Environment

This issue applies to the CA PPM 15.1, 15.2, and 15.3 MSP New Driver.

Resolution

This issue is fixed in CA PPM 15.4.

Workaround: Rebaseline the project in PPM, then the project should open. 

To rebaseline the project:

1. In PPM, click on the link to the Project

2. From the Project Properties drop down, select 'Baseline'

3. Click 'New' and enter the required information

4. Click 'Save' or 'Save and Return'

  • Note: Check in Administration->Project Management->Settings, to make sure 'Only Export Current Baselines When Opening Investments in a Scheduler' is checked to prevent the problematic baseline from being exported. IMPORTANT: Be sure to only make changes to this setting when all projects are checked in from MSP and OWB. Changing this setting if a project is checked out can result in the loss of baseline data. Lost baseline data is not recoverable. 

Additional Information

Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index
Reference KB000006930 - In the MSP New Driver, Incorrect Rate Dates Prevent Projects from Opening