Java Agent not starting after disk out of space
Article ID: 84370
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
java.lang.NullPointerException
at com.uc4.ex.logging.LogService.fillInsert(LogService.java:686)
C:\automic\prod\agents\vwaswp01_ws_01\bin>"C:\Program Files\Java\jdk1.7.0_51\bin\java" -XX:-UseGCOverheadLimit -XX:-UseConcMarkSweepGC -jar -XX:PermSize=1024M -
XX:MaxPermSize=1024M -Xrs -Xmx1024M -Dautomic.ra.webservice.javac="C:\Program Files\Java\jdk1.7.0_51\bin\javac.exe" C:\automic\prod\agents\vwaswp01_ws_01\bin\uc
xjcitx.jar
java.lang.NullPointerException
at com.uc4.ex.logging.LogService.fillInsert(LogService.java:686)
at com.uc4.ex.logging.LogService.messageWithType(LogService.java:811)
at com.uc4.ex.logging.LogService.log(LogService.java:305)
at com.uc4.ex.cit.UCXJCITX.beforeExecutorStarts(UCXJCITX.java:152)
at com.uc4.ex.ExecutorLifecycle.startExecutor(ExecutorLifecycle.java:361
)
at com.uc4.ex.ExecutorLifecycle.execute(ExecutorLifecycle.java:97)
at com.uc4.ex.cit.UCXJCITX.main(UCXJCITX.java:96)
----------------------------------------------------------------------------------------
For the RA WS agent, Service Manager shows:
20140817/152455.984 - U0022004 Starting process 'VWASWP01_WS_01' ...
20140817/152455.984 - U0022005 ... with command line 'C:\Program Files\Java\jdk1.7.0_51\bin\java -XX:-UseGCOverheadLimit -XX:-UseConcMarkSweepGC -jar -XX:PermSize=1024M -XX:MaxPermSize=1024M -Xrs -Xmx1024M -Dautomic.ra.webservice.javac="C:\Program Files\Java\jdk1.7.0_51\bin\javac.exe" C:\automic\prod\agents\vwaswp01_ws_01\bin\ucxjcitx.jar'.
20140817/152455.984 - U0022006 ... and start directory 'C:\automic\prod\agents\vwaswp01_ws_01\bin'.
20140817/152455.985 - U0022007 Process 'VWASWP01_WS_01' (ID '3116') successfully started.
20140817/152521.988 - U0022023 No associated window can be found for process 'VWASWP01_WS_01'.
20140817/152521.988 - U0022012 Process 'VWASWP01_WS_01' (ID '3116') ended.
20140817/152521.988 - U0022022 Process 'VWASWP01_WS_01' ended, exit code='555'.
Java Agents not starting after the disk ran out of space.
The above error messages are seen when using 10.0.2 RA Core file and attempting to start a Java agent (Web Service) after the disk ran out of space.
java.lang.NullPointerException
at com.uc4.ex.logging.LogService.fillInsert(LogService.java:686)
C:\automic\prod\agents\vwaswp01_ws_01\bin>"C:\Program Files\Java\jdk1.7.0_51\bin\java" -XX:-UseGCOverheadLimit -XX:-UseConcMarkSweepGC -jar -XX:PermSize=1024M -
XX:MaxPermSize=1024M -Xrs -Xmx1024M -Dautomic.ra.webservice.javac="C:\Program Files\Java\jdk1.7.0_51\bin\javac.exe" C:\automic\prod\agents\vwaswp01_ws_01\bin\uc
xjcitx.jar
java.lang.NullPointerException
at com.uc4.ex.logging.LogService.fillInsert(LogService.java:686)
at com.uc4.ex.logging.LogService.messageWithType(LogService.java:811)
at com.uc4.ex.logging.LogService.log(LogService.java:305)
at com.uc4.ex.cit.UCXJCITX.beforeExecutorStarts(UCXJCITX.java:152)
at com.uc4.ex.ExecutorLifecycle.startExecutor(ExecutorLifecycle.java:361
)
at com.uc4.ex.ExecutorLifecycle.execute(ExecutorLifecycle.java:97)
at com.uc4.ex.cit.UCXJCITX.main(UCXJCITX.java:96)
----------------------------------------------------------------------------------------
For the RA WS agent, Service Manager shows:
20140817/152455.984 - U0022004 Starting process 'VWASWP01_WS_01' ...
20140817/152455.984 - U0022005 ... with command line 'C:\Program Files\Java\jdk1.7.0_51\bin\java -XX:-UseGCOverheadLimit -XX:-UseConcMarkSweepGC -jar -XX:PermSize=1024M -XX:MaxPermSize=1024M -Xrs -Xmx1024M -Dautomic.ra.webservice.javac="C:\Program Files\Java\jdk1.7.0_51\bin\javac.exe" C:\automic\prod\agents\vwaswp01_ws_01\bin\ucxjcitx.jar'.
20140817/152455.984 - U0022006 ... and start directory 'C:\automic\prod\agents\vwaswp01_ws_01\bin'.
20140817/152455.985 - U0022007 Process 'VWASWP01_WS_01' (ID '3116') successfully started.
20140817/152521.988 - U0022023 No associated window can be found for process 'VWASWP01_WS_01'.
20140817/152521.988 - U0022012 Process 'VWASWP01_WS_01' (ID '3116') ended.
20140817/152521.988 - U0022022 Process 'VWASWP01_WS_01' ended, exit code='555'.
Java Agents not starting after the disk ran out of space.
The above error messages are seen when using 10.0.2 RA Core file and attempting to start a Java agent (Web Service) after the disk ran out of space.
Environment
OS Version: N/A
Cause
Cause type:
Other
Root Cause: This is caused by a bug where the agent ini file was emptied after the hard drive ran out of space on the server where the agent runs.
Other
Root Cause: This is caused by a bug where the agent ini file was emptied after the hard drive ran out of space on the server where the agent runs.
Resolution
The resolution for this issue is:
- Go into AE UI where the agent is run
- Go to the System Overview, agents
- Right-click affected agent, choose Report
- Copy the lines for the ini file
- Paste these lines into the ini file
- Remove the timestamps and leading spaces
- Start the agent
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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