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After v12 upgrade ARA Reporting fails to collect report data


Article ID: 84338


Updated On:


CA Automic Workload Automation - Automation Engine


Affects Release version(s): 7

Error Message :

After performing an update of ARA from version 6 (Automation Engine version 11.2)  to version 7 (Automation Engine version 12) the Report function is not collecting the new data.


Following are the steps to reproduce the issue.

  1. Have your AE11.2/ARA6 with Reporting Database. 1.
  2. Using define report. Executioninfo_v1.xml and admin-cli2. 
  3. Upgrade to AE12.0 & ARA7.02 the system. 
  4. Execute couple application workflows in ARA and confirm that existing report is broken now and no new data being collected into report table. 
  5. Using define new report. ExecutionInfo_v3.xml and admin-cli5.
  6. Validate that historical execution data is loaded OK into new report table. 
  7. Execute couple application workflows in ARA and validate that new report still does not collect new data into report table.


The below error message is seen in the ARA log file.

ERROR RM.Reporting - Exception while handling changes. Current report: Execution|ExecutionInfo_info_v1System.ArgumentException: Entries are not from a single report. at Ventum.Bond2.Services.ChangeLogging.Impl.ReportEntryFactory.CreateEntries(ISession session, ReportRuntimeDefinition reportRuntimeDefinition, EntryData[] entriesData) in E:\BuildAgent\work\bondrelease\[email protected]\Projects\Ventum.Bond2.Services.Impl\Services.ChangeLogging.Impl\ReportEntryFactory.cs:line 32 at Ventum.Bond2.Services.ChangeLogging.Impl.SingleClientReportService.ProcessReportEntries(ChangeInfo[] changes) in E:\BuildAgent\work\bondrelease\[email protected]\Projects\Ventum.Bond2.Services.Impl\Services.ChangeLogging.Impl\ReportServiceBuilder.cs:line 203






Cause type:
Root Cause: If there are more than one report in the system, they will not work due to an exception in the background.


OS Version: N/A


Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 7.0.4 - Available

Additional Information

Workaround :
Use only one report instead of 2 reports.