Events and Alarms missing from Spectrum Report Manager reports
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Events and Alarms missing from Spectrum Report Manager reports


Article ID: 8424


Updated On:


CA Spectrum DX NetOps


Event sync between Archive Manager & SRM very slow with CORBA "DOES_NOT_EXIST" exception found in Spectrum Tomcat log

After running repmgrInitalizeLandscape.bat script to Initialize the SRM database, SRM may be polling the landscapes for Events, however the polling is taking a very long time. Checking the Last Event Time on OneClick Report Manager configuration web page for "Spectrum STATUS" shows this time increase at a very slow rate.

The Spectrum Status page for SRM shows landscapes that are not up to date for Event sync and polling.

These exceptions are seen in the $SPECROOT/tomcat/logs/catalina.out log file for impacted landscapes. Each impacted landscape would be referenced where <landscapeName> is seen below, with the error appearing at least once for each impacted landscape.

Sep 26, 2017 01:26:18.361 (SRM/LandscapeManager/LandscapeThread_0) (SRM_Events) - (ERROR) - Expection occurs while retrieving events for <landscapeName>. retrying in cycle Caused by: exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException { 
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=DOES_NOT_EXIST,
java.lang.String messageFormatID="CsCEventDomain.getNextEventListByAttrFilter.requestID.DOES_NOT_EXIST", 
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={

union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="%I% %G% %U%" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=958 },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="<landscapeName>" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=0 },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="<landscapeName>/CsCEventDomain" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=100061 }} 

at com.aprisma.spectrum.core.idl._CsCEventDomainStub.getNextEventListByAttrFilter(
at Source) 
at Source)
at Source)
at Source)
at Source)
at$100(Unknown Source)
at$ Source)


All supported DX NetOps Spectrum releases


To resolve this take the following steps.

  1. On OneClick server edit the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file.
  2. Find the following lines within the file: 

               Enabling Event polling forcefully after CORBA DOES_NOT_EXIST exception

  3. Change false (default) to true as seen here:

  4. Save the file changes.
  5. Restart the Spectrum Tomcat service.

Once the changes are completed monitor the $SPECROOT/tomcat/log/catalina.out. Do those same errors continue?

If the errors do not continue to appear, confirm Events begin returning to SRM where they were previously missing.

Additional Information

Event Storage Best Practices