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Messages not reading or showing attachments with IM conversations


Article ID: 77510


Updated On:


CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting


CA Dataminder is not reading/ingesting/displaying attachments for Bloomberg, Symphony, and Eikon messenger. Since Attachments are not being ingested, they also can't be scanned by policy.


Component: DLPSRV


It looks to be an issue with improper conversion of file name by the Data parser.For example, If there is space in the file name of the pdf document, then it should be converted as below. 

With Bloomberg Parser: 
Content-Type: application/octet-stream; name="Test file.pdf" 
Content-Disposition: attachment; filename="Test file.pdf" 
Content-Transfer-Encoding: base64 

In case of customer, File name contains spaces and not converted properly. That's why only first part filename till the space is parsed. 

Content-type: ; name=CA City & Cnty of San Fran 5-8 POS&NOS.pdf 
Content-transfer-encoding: base64 
Content-disposition: attachment; filename=CA City & Cnty of San Fran 5-8 POS&NOS.pdf 

Here the problem is with Data Parser(17a-4 DataParser) which is not converting the file name properly. Try to rename the file name and import, then the file will be shown properly in the iConsole.