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Cannot launch Java Workstation after applying a Hotfix to APM


Article ID: 76599


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


After applying a hotfix to the EM, the Webstart workstation fails to start with the Java error "JAR resources in JNLP file are not signed by the same certificate."


This is caused when the Hotfix jars and the original jars are signed with different certificates.


Component: APMISP


To get the workstation working immediately, undo any updated workstation jars on the EM to the original version. To do this, find any new jar files in the <EM_HOME>\product\workstation\plugins folder, and replace them with the backed up files in the hotfix folder (eg hotfix\10.7.0-HF01\product\workstation\plugins).

For a long term solution:
-If this was downloaded from the support site, check and see if a newer build is available for download, and apply it. It should contain updated jar files to resolve the signing issue with the workstation. If not, open an issue with Support.
-If this was provided by CA Support, open a new issue with Support to get an updated version of the hotfix.