Follow the below steps to set the default ticket type for the xFlow interface:
1. Login to CA Service Desk Manager as an Administrator
2. Navigate to Administration-> xFlow Analyst Interface->General. From the General Configuration List, select TicketType.
3. Click EDIT and enter one of the following values in the Configuration Value field:
4. Click SAVE to save the changes
After the changes have been made, the REQUEST (RE) command will be available via the xFlow Command Bar.