Upgrade to 17.1 Upgrade Detected is blank
Article ID: 75081
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Upgrading from APM 14.1 to 17.1. Started the upgrade, get to the upgrade detected window and it is blank. 17.0 would display ITAM version and new version.
Incorrect DVD image. Media only contained Service Desk and Catalog.
Download and use the an ISO image that includes APM 17.1.
Service Management APM package with catalog is DVD500000000001030.ISO