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Unified Reporter portlet exception HTTP 500 error

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Article ID: 75055

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Upgraded UIM / UMP from ver. 8.2 to 8.47 and did not upgrade UR 8.0.

Received the following error when trying to access the Unified Reporter portlet from the UMP portal:

HTTP Status 500 - Internal server error occurred. Please contact your system administrator.
type: Exception report
message: Internal server error occurred. Please contact your system administrator. description The server encountered an internal error that prevented it from fulfilling this request.
exception: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.WEB_002dINF.jsp.modules.system.errorPage_jsp

Environment

UIM/UMP 8.47
Unified Reporter 8.0

Cause

Unified Reported 8.0 is not compatible with UMP 8.47

Resolution

Upgrade to UR 8.47.

Follow instructions in the following Knowledge Document to perform the UR upgrade install:

KB000008573 : Unified Reporter fails to install
https://comm.support.ca.com/kb/unified-reporter-fails-to-install/kb000008573