New users cannot login in Unified Self Service while existing users can log in
Article ID: 74899
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
In USS 14.1 or above integrated with EEM ,when attempting to log in USS the following error is prompted "unable to login. Please contact your administrator"
The issue is caused by a liferay defect when the flag "changeable" in the policy password settings is set to off.https://issues.liferay.com/browse/LPS-41380
Unified Self Service 14.1 or above
EEM 12.5 or above
Enable the flag, when this flag is set and USS is integrated with an external authentication the users password change is not allowed.
1. Log in USS control panel.
2. Go to Password Policies.
3. Check the flag "changeable" and save the changes.
4. Restart the USS service and test again.