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New users cannot login in Unified Self Service while existing users can log in


Article ID: 74899


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


In USS 14.1 or above integrated with EEM ,when attempting to log in USS the following error is prompted "unable to login. Please contact your administrator"


The issue is caused by a liferay defect when the flag "changeable" in the policy password settings is set to off.


Unified Self Service 14.1 or above
EEM 12.5 or above


Enable the flag, when this flag is set and USS is integrated with an external authentication the users password change is not allowed.

1. Log in USS control panel.
2. Go to Password Policies.
3. Check the flag "changeable" and save the changes.
4. Restart the USS service and test again.