Export screen showing as black

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Article ID: 72376

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

When using the text editor in the automation configuration export screen, it is showing as black and I cannot see any text. 

Cause

There is a known issue with the Text Editor that the Export Screen uses. It will only show on machines having outdated Graphics Drivers. In some situations, the Text Editor will appear completely black and there will be no text seen.

Environment

CA Agile Requirements Designer (ARD)- Agile Designer 

Resolution

Ideally, an update to the Graphics Drivers of the machine should fix the issue.

Alternatively, you can disable the default editor in CA ARD under Home -> Settings, changing from “Ace Editor” to “Plain Text”. This will disable syntax highlighting, section collapsing, and all other advanced Editor features.

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Additional Information

If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html.

Attachments

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