search cancel

API-1029 error after CA PPM - Agile Central integration

book

Article ID: 72180

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction



The Agile Add-in has been installed and integrated with CA PPM but the project synchronization with the Agile Central gives a "API-1029 authentication error" error message.

Environment

Release: 451-101-15.3-Clarity-Creator User License
Component:

Resolution

Check on errors in the Agile Product Sync job log and the bg-ca.log:

Related possible solutions are:
1) Under Administration - Project Management - Settings: Fill in the Agile Integration Owner.
2) Assign "API - Access" global right to the user who runs the Agile Product Sync job.
 

Additional Information

See also for CA PPM - Central Agile Integration information:

https://docops.ca.com/ca-ppm/15-3/en/add-ins-and-integrations/integrate-ca-ppm-with-ca-agile-central