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Starting up a MOM gives a Java Exception about a SST file being corrupted and non-accessible

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Article ID: 71409

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

Bringing up a MOM/Collector shows the following errors
1/30/18 02:48:01.116 PM PST [INFO] [main] [Manager.ServerSocketFactory] Created Server Socket Factory: com.wily.jip.server.ext.DefaultServerSocketFactory
1/30/18 02:48:01.196 PM PST [ERROR] [main] [Manager] The EM failed to start. org.rocksdb.RocksDBException: Corruption: Can't access /000101.sst: IO error: data/metadata/000101.sst: No such file or directory
1/30/18 02:48:01.207 PM PST [INFO] [main] [Manager] Shutting down the Isengard server
1/30/18 02:48:01.216 PM PST [INFO] [main] [Manager] Orderly shutdown complete.

Cause

Corrupted Smartstor Metadata

Environment

APM 10.5.1/10.5.2

Resolution

There is an internal metadata repair tool that also gives additional logging . Please backup the complete “data” and “metadata” folder. Then attach the "metadata folder" to a Support case for Development to fix. It is not possible to cleanup/delete only metadata.

Once the data is cleaned up, then delete the existing metadata directory and replace it with the zipped one provided in the Support case.