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Unable to run APM Introscope Reports

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Article ID: 71406

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

After updating their Linux OS, the customer is unable to generate reports in the Management Module.

When running reports  they are getting error similar to this in the log:
1/19/18 11:31:27.067 AM CST [ERROR] [PO:main Mailman 2] [Manager.MessageService] Exception: java.lang.ArrayIndexOutOfBoundsException: 0 calling method: com.wily.isengard.messageprimitives.service.MessageServiceCallMessage: {com.wily.reporting.common.IReportService.fillSmartReport, v1, [key: 3600198766864545008, po: Workstation_191.client_main, SmartReportsTemplate[com.wily.introscope.util.LocalizedStringMap, {null=GENERIC JBoss Report}]]}

Cause

This is a bug for this specific RHEL version and is planned to be fixed in a later OS release.

Environment

This was found in 10.1.0.58 on RHEL 7.4 but can impact any supported APM release running RHEL 7.4.

Resolution

The solution is to copy the attached file to the required location. -> /etc/fonts/ folder on MOM

Attachments

1558535841305local.conf get_app