No Metrics Available after machine upgrade where hostname is the same but IP was changed

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

- USM shows 'No Metrics Available' for one machine.
- Customer kept the hostname the same but changed the IP.
- All data is present and being collected.
- No errors in the associated logs or USM debug.

An IP change changes the CI metric ID and S_QOS_DATA still has the previous ones.

To resolve this issue use the SLM portlet and issue the query:

UPDATE S_QOS_DATA SET CI_METRIC_ID = NULL WHERE CI_METRIC_ID NOT IN(SELECT CI_METRIC_ID FROM CM_CONFIGURATION_ITEM_METRIC)

Then restart the data_engine and cold start the cdm probe.

Then the data_engine will go through and update the ID's when new data comes in for those metrics.

keywords: IP address change No metrics available USM cdm

Environment

Release:
Component: UIMCDM