What does pdm_backup do? What is the difference between pdm_backup and pdm_extract?

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Article ID: 54578

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

What is the difference between pdm_backup and pdm_extract?

 

Answer:

pdm_backup backs up:

  • Data from the MDB Tables (Attached is the table list)

  • $NX_ROOT

    1. NX.env
    2. pdm_install.dat

  • $NX_ROOT/pdmconf/prev_version

  • $NX_ROOT/bopcfg/www/

    1. web.cfg
    2. Secondary web.cfg & web-director.cfg files if a secondary and web director are setup.

  • $NX_ROOT/fig/cfg/dataent.fmt

  • $NX_ROOT/site

    1. ddict.sch
    2. tblobj.cfg
    3. text_api.cfg
    4. config.properties

  • $NX_ROOT/site/cfg folder

  • $NX_ROOT/site/mods/ folder

NOTE: $NX_ROOT refers to the ServiceDesk installation directory path. For e.g. C:/Program Files/CA/Service Desk. This path may vary depending on the directory where you installed the ServiceDesk application.

pdm_extract ALL extracts just the data without backing up the files mentioned above.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: