What is the difference between pdm_backup and pdm_extract?
pdm_backup backs up:
- Data from the MDB Tables (Attached is the table list)
- Secondary web.cfg & web-director.cfg files if a secondary and web director are setup.
- $NX_ROOT/site/cfg folder
- $NX_ROOT/site/mods/ folder
NOTE: $NX_ROOT refers to the ServiceDesk installation directory path. For e.g. C:/Program Files/CA/Service Desk. This path may vary depending on the directory where you installed the ServiceDesk application.
pdm_extract ALL extracts just the data without backing up the files mentioned above.