APM 12.6 ITAM Data Import utility errors after login with dialog message Object reference not set to instance of an object

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

Review the ITAMDataImporter<date>.log file

If it contains the following error:

5/4/2012 9:43:14 AM Load Importable Classes:
5/4/2012 9:43:15 AM System.NullReferenceException: Object reference not set to an instance of an object.
at UAPM_Import_Tool.Constants.getLocaleFromRegistry()
at UAPM_Import_Tool.Mapper..ctor(frmMain frm, Settings settings)
at UAPM_Import_Tool.frmMain.frmMain_Load_WithoutInjectedLogging3619502461923(Object sender, EventArgs e)
5/4/2012 9:44:09 AM ITAM Data Importer returns with Error Code: -1

Then this error is related to either a missing or incorrect 'Locale' setting in the registry.

Use regedit to view the values and keys at:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Unicenter Asset Portfolio Management

The Locale string should be set to value = 0 for the English culture.

If the Locale string does not exist in this location, then add it by right mouse clicking -> New -> String value.

Type Locale for the Name, then modify it with a value = 0. The registry entry should appear as: Locale REG_SZ 0

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: