SystemEdge agent service does not start after installation on Citrix Server

Products

• CA Server Automation
• CA Virtual Assurance for IM

Issue/Introduction

If you receive the following error after installing the SystemEdge agent "Service 'CA SystemEDGE' (SysEDGE) failed to start. Verify that you have sufficient privileges to start system services."

Environment

Release:
Component: SEINSW

Resolution

Follow the below steps to workaround this behavior.

1. Uninstall the existing SystemEdge agent
   
   
2. Set the environment variable AWSCOMM_DIR=C:\
   
   
   
   
3. Reinstall SystemEdge. You will notice the agent will now start up.

If you encounter any issues, please contact CA Technical Support for additional assistance.