Due to some organizational change, all the users in Service Desk are being moved from one container to another in LDAP.
How do I make sure the same gets reflected in Service Desk. Also, what precautions do I need to take?
Service Management - All Versions.
The existing contacts in Service Desk that have the old "ldap_dn" values, have been moved to a new container in LDAP (which implies that a different DN value is assigned).
Assuming that all the contacts were moved from the old CN to new CN. You will need to do the following: