What are the recommendations for Anti-Virus configuration on the server that has CA Business Intelligence (CABI) installed?
Article ID: 49142
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Recommendations for anti-virus software configuration on the CA Business Intelligence (CABI) server are:
The following processes should be excluded: AAAnalytics.exe AADashboard.exe SvcMgr.exe CMS.exe ConnectionServer.exe ConnectionServer.exe*32 crcache.exe crproc.exe crproc.exe *32 crystalras.exe*32 EventServer.exe fileserver.exe JobServer.exe JobServerChild.exe sia.exe WIReportServer.exe xccache.exe xcproc.exe java.exe tomcat.exe svnserve.exe*32 Note that not all processes may exist depending on CABI configuration. The following directories should be excluded from monitoring/scanning: %INSTALLDIR%\BusinessObjects Enterprise 12.0\win32_x86 %INSTALLDIR%\BusinessObjects Enterprise 12.0\win64_x64 %INSTALLDIR%\BusinessObjects Enterprise 12.0\logging %INSTALLDIR%\Tomcat\bin Although, for performance reasons, it is recommended that active scanning of these files and directories be excluded during usual hours and during report schedules, it is still recommended that a full scan of the system be run during off peak hours/maintenance hours.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Please Update This Required Field