Export button does not display the data which has more than 5000 rows.
Article ID: 49078
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
In Service Desk Manager the maximum number of rows that you can export by default is 5000. Can this be increased?
Release: Component: ARGIS
You may increase the value of "export_max_fetch_rows" to 10000 by following the below steps:
Login to Service Desk as an Administrator.
Click on Administration tab.
Expand option manager and then click on web.
At the right-pane, right click on export_max_fetch_rows and then click on Edit Button.
Now change the option value to 10000 and click on Save.
Recycle the services of Service Desk.
Note: The maximum value for "export_max_fetch_rows" can be up to 15000.