APM 12.6 Export Service fails to send emails. Client does not have permissions to send as this sender

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In APM 12.6, select the export search results to CSV. No email is sent.

The Export Service log contains the following message.

'Error detected when sending email notification:

System.Net.Mail.SmtpException: Mailbox unavailable. The server response was:

5.7.1 Client does not have permissions to send as this sender"

Solution:

On the ITAM application server:

1. Stop the CA Asset Portfolio Management Export Service from Services.
   
   
2. Edit the CA.ExportService.exe.config at Program Files\CA\ITAM\Export Service
   
   
   1. Add the following line in the <appSettings> section of the CA.ExportService.exe.config
      
      <add key="FromAddress" value="[email protected]"/> Note*** Add a valid email address.
      
      Start the CA Asset Portfolio Management Export Service from Services.
      
      Reset IIS on the application server

Environment

Release:
Component: BITCM