NQ Gigastor Reader service not starting getting Error Message 1067: The process terminated unexpectedly

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)
• CA GigaStor

Issue/Introduction

Description:

Gigastor Reader service not starting getting Error Message 1067: The process terminated unexpectedly

<Please see attached file for image>

********** GigastorSuperAgentSource **********
13:16:10 Severity 1 - GigastorSuperAgentSource starting up
13:16:39 Severity 1 - GS Initialize() failed (errror = -1) after 30 retries.
13:16:39 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\GigastorReader.cpp 390
13:16:39 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\GigastorReader.cpp 174
13:16:39 Severity 2 - Aborting service

Solution:

The Observer/Expert Probe MUST be up and running as a service first.

When running as an Observer Application it is not running as a service.

You must switch the Observer to Expert Probe then select to run as a service.

1. Stop the NetQoS Gigastor Manager, NetQos Gigastor Reader service and any NI or Observer processes from the Task Manager.
   
   
2. Set the NetQoS Gigastor Manager and NetQos Gigastor Reader to Startup Manually from the Services Menu.
   
   
3. Click on the Observer icon. (Usually on the Desktop)
   
   
4. Click View and select "Switch to Expert Probe".
   
   
5. In Expert Probe (screenshot below) select Options and select "run as a service" (also select update automatically).
   
   
6. Reboot the server, verify that the NI services are running after reboot then start the NQ Reader service first and this will spawn the NQ Manager.

Expert Probe on a GigaStor

<Please see attached file for image>

Options screen.

<Please see attached file for image>

If all services are running and you're still not getting any data or Active Sessions, run the Digest Receiver on the server that the Gigistor is sending to. Verify that data is being received. If it is no data is being received then check the firewalls.

Environment

Release: SAMCNH99000-9.2-NetQoS-SuperAgent-Management Console-Hardware
Component: