On accessing BO Infoview, a database login screen is shown although SSO is configured

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

I have configured BOXI for Data Partition and Single Sign On (SSO) by following technical documents TEC484946 and TEC565067. However, when accessing a report from within the Service Desk Manager Reports tab or directly in Infoview on the remote BOXI server, a database login screen shows up (See image).After I enter the database credentials, the report is shown correctly.

Figure 1. Image of the Database Login being requested

<Please see attached file for image>

Solution:

To prevent the Login screen from displaying, follow these steps:

1. Copy the TrustedPrincipal.conf file from folder:
   
   $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd
   
   to folder:
   
   $NX_ROOT\CommonReporting3\BusinessObjectsEnterprise 12.0\win32_x86
   
   
2. Recycle the BOXI services.

Environment

Release: SWAMFC059000-12.7-Software Asset Manager-Flow Control
Component: