When user starts Local Agent (nsqmq process), the following error is received:Unable to open Queue Manager: RC(2012)

Products

• Nastel AutoPilot for WebSphere MQ

Issue/Introduction

Description:

RC(2012) on UNIX - Local Agent unable to open Queue Manager

PROBLEM:

When user starts Local Agent (nsqmq process), the following error is received:
Unable to open Queue Manager: RC(2012)

Solution:

ldd nsqmq

If you get ldd /opt/nastel/apwmq/bin/nsqmq
libnsqapi.so => /opt/nastel/apwmq/lib/libnsqapi.so
libnsqclnx.so => /opt/nastel/apwmq/lib /libnsqclnx.so
libnsqsign.so => /opt/nastel/apwmq/lib /libnsqsign.so
libnsqauth.so =>/opt/nastel/apwmq/lib libnsqauth.so
libnsqmqtx.so => /opt/nastel/apwmq/lib /libnsqmqtx.so
libmqm.so => (file not found) <== but not found here; this indicates /usr/lib/*mqm* links are missing
libmqmcs.so => (file not found)
libmqmzse.so => (file not found) Please first verify that IBM links in /usr/lib are missing:
ls -l /usr/lib/*mqm*

If the links missing, then there 2 ways to satisfy the unresolved libraries:

1. Create the missing links to the IBM libraries, as user root do the following:
   cd /usr/lib
   ln -s /opt/mqm/lib/libmqm.so libmqm.so
   ln -s /opt/mqm/lib/libmqmcs.so libmqmcs.so
   ln -s /opt/mqm/lib/libmqmzse.so libmqmzse.so
   <... etc for other missing links>
   
   
2. Use LD_LIBRARY_PATH to define lib directories to search for IBM's lib files:
   LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/mqm/lib
   export LD_LIBRARY_PATH

Environment

Release:
Component: AUTPLT