How do you remove the "Customize Scoreboard" menu item for specific users within CA Service Desk Manager (CA SDM)?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

How do you remove the "Customize Scoreboard" menu for specific users within CA SDM?

Solution:

By modifying the functional access permissions for a specific role, the "Customize Scoreboard" menu can be removed for users of that role.

1. Login to Service Desk as an Administrator
   
   
2. Navigate to ADMINISTRATION - > SECURITY AND ROLE MANAGEMENT -> ROLE MANAGEMENT -> ROLE LIST
   
   

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3. Select the ROLE of the users you would like to remove the "Customize Scoreboard" menu item (i.e. Level 1 Analyst)
   
   
4. Click on the "2. Function Access" tab
   
   

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5. Click on EDIT IN LIST
   
   
6. Locate the "Stored Query" function and change the access level to NONE. Click SAVE.
   
   

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7. Verify that the role no longer sees the "Customize Scoreboard" menu item.
   
   

   <Please see attached file for image>

   

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: