When upgrading to CA Service Desk (CA SDM) r12.7 on Linux, migration wizard fails with the error: "starting daemons/opt/CAisd/bin/pdm_d_mgr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory"
Article ID: 48847
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After the CA SDM r12.7 CA SDM installation completes, the migration wizard will execute to migrate data from the previous version to r12.7 CA SDM. One of the initial tasks is to start CA SDM in DBADMIN mode to gain exclusive access to the MDB. This step may fail if the LD_LIBRARY_PATH does not include some of the CA shared libraries.
Confirm that the following directory path and file exist on the CA SDM server: linux:/# cd /opt/CA/SC/ca_lic linux:/opt/CA/SC/ca_lic # ls -l lic98.so -r-xr-xr-x 1 root bin 187816 Oct 3 2011 lic98.so
Add this folder to the system's LD_LIBRARY_PATH environment variable in /etc/profile or other appropriate profile for the user that will start CA SDM (see Figure 1 for an example):