When upgrading to CA Service Desk (CA SDM) r12.7 on Linux, migration wizard fails with the error: "starting daemons/opt/CAisd/bin/pdm_d_mgr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory"

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After the CA SDM r12.7 CA SDM installation completes, the migration wizard will execute to migrate data from the previous version to r12.7 CA SDM. One of the initial tasks is to start CA SDM in DBADMIN mode to gain exclusive access to the MDB. This step may fail if the LD_LIBRARY_PATH does not include some of the CA shared libraries.

Solution:

1. Confirm that the following directory path and file exist on the CA SDM server:
   linux:/# cd /opt/CA/SC/ca_lic
   linux:/opt/CA/SC/ca_lic # ls -l lic98.so
   -r-xr-xr-x 1 root bin 187816 Oct 3 2011 lic98.so
   
   
2. Add this folder to the system's LD_LIBRARY_PATH environment variable in /etc/profile or other appropriate profile for the user that will start CA SDM (see Figure 1 for an example):
   
   LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/CA/SC/ca_lic
   export LD_LIBRARY_PATH
   
   Figure 1:
   
   

   <Please see attached file for image>

   
   
   
3. Resource your profile if needed and verify that the following command output includes "/opt/CA/SC/ca_lic":
   
   echo $LD_LIBRARY_PATH
   
   
4. Re-launch the CA SDM r12.7 CA SDM migration wizard:
   
   linux:/opt/CA/SC/ca_lic # /opt/CAisd/bin/migrate_to_r12_7.sh

Environment

Release:
Component: ARGIS