Unable to view compressed ZIP file attachments on Service Desk tickets.
When attempting to view/open compressed ZIP attachments on Service Desk tickets, users receive the message "Status - Download Successful", but the ZIP file never opens.
Older web browsers (pre Internet Explorer 8), required a set parameter to handle the viewing/accessing of compressed ZIP files via a web browser.
Modern browsers do not require this parameter to be set.
- Navigate to the 'NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF' directory on the Service Desk server and edit the WEB.XML file with a text editor
- Find the 'forceDecompressOnDownload' parameter. Set the value to NO
</param-name> <param-value> NO</param-value>
- Repeat steps #1 and #2 with the WEB.XML.TPL file located in the same location (this is to prevent changes being over written by the pdm_configure process)
- Recycle the Service Desk service for the changes to take effect