Usage of the System accounts created in Service Desk.


Article ID: 48782


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



Detailed information on the System accounts created during installation of Service Desk.


These are system generated users, each user is used by service desk to

perform tasks like closing/generating/editing a ticket or for integration


In summary, here is what each user is used for:

 System_AHD_generated: is the user used to execute ticket related functions.       
 System_AM_User: ITCM integration (Asset manager) 
 System_Argis_User: Argis integration (Asset Portfolio)
 System_CAWF_User: Workflow integration
 System_CMDB_Visualizer_User: CMDB visulaizer integration
 System_MA_User: ITCM integration (DSM)
 System_NSM_generated: NSM integration
 System_SA_User: Support Automation integration
 System_SD_User: ITCM (Software delivery)

The System_AHD_generated user should NOT be inactivated and should have a role that does not have a data partition assigned.

The others can be inactivated if integration with that product is not used.


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration