MTP - FetchProbeIdFromIPAddresses web service call failed with status 28

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)

Issue/Introduction

Description:

ISSUE

MTP does not collect any data and the nqMetricReader process fails with the following message:

20:58:52 FetchProbeIdFromIPAddresses: web service call failed with status 28,
url: http://99.99.99.99/SuperAgentInternal/SAConfigWS.asmx
20:58:52 hr_test failure 0xffffffff at saConfigInterface.cpp 122
20:58:52 hr_test failure 0xffffffff at saConfigInterface.cpp 490
20:58:52 hr_test failure 0xffffffff at saConfigInterface.cpp 612
20:58:52 hr_test failure 0xffffffff at SACollector.cpp 287
20:58:52 ********** nqMetricReader shutting down **********
20:58:52 nqMetricReader - collector program did not initialize (xffffffff),
will retry in 60 seconds.

DETAILS

The "web service call failed with status 28" is a SOAP TCP error, essentially the FetchProbeIdFromIPAddress()
web service method is not reaching the SA Console due to (what it thinks) is a network connectivity issue.

Solution:

TROUBLESHOOTING

Windows Application Event Logs can be very helpful in seeing what is occurring with Console Web Services. The NetQoS logs just don't have much of interest in them.

This type of issue can be either:

1. A network connectivity issue from MTP -> SA Console
   
   The SOAP response code on MTP side of "28" makes this seem most likely.
   
   
2. The IIS Web Services on the SA Console (SuperAgentInteral) are not working properly.

Again, errors of interest would likely be in the Windows Application Event Logs. There is also something to try and test basic Web Service connectivity from the command line on MTP. See below.

This determines if the "SuperAgentInternal/SAConfigWS" web service is available from MTP, which is required for nqmetricd startup.

From MTP command line logged in as "netqos", if the SA Console IP is "99.99.99.99":

1. To test if the HTTP Port 80 is reachable at the SA Console:
   
   telnet 99.99.99.99 80
   
   
   1. A successful TCP connect would return:
      
      Trying 99.99.99.99...
      Connected to <hostname> (99.99.99.99).
      Escape character is '^]'.
      Connection closed by foreign host.
      
      To disconnect enter CTRL-C to kill the telnet session.
      
      
   2. If the Console IP is reachable, but Port 80 is not available:
      
      Trying 99.99.99.99...
      telnet: connect to address 99.99.99.99: Connection refused
      telnet: Unable to connect to remote host: Connection refused
      
      
   3. If the Console IP is not reachable, it may hang for a few minutes after "Trying":
      
      Trying 99.99.99.99....
      telnet: connect to address 99.99.99.99: Connection timed out
      telnet: Unable to connect to remote host: Connection timed out
      
      
2. To determine if the Console "SuperAgentInternal/SAConfigWS" web service is reachable.
   
   "wget" is a command line web browser utility on Linux:
   
   sudo wget -v http://99.99.99.99/SuperAgentInternal/SAConfigWS.asmx?wsdl
   
   
   1. A successful response would be:
      
      --12:17:03-- http://99.99.99.99/SuperAgentInternal/SAConfigWS.asmx?wsdl
      Connecting to 99.99.99.99:80... connected.
      HTTP request sent, awaiting response... 200 OK
      Length: 35687 (35K) [text/xml]
      Saving to: `SAConfigWS.asmx?wsdl'
      
      100%[=======================================>] 35,687 --.-K/s in 0.03s
      
      12:17:03 (1.10 MB/s) - `SAConfigWS.asmx?wsdl' saved [35687/35687]
      
      
   2. A failure response would again hang for a while:
      
      --12:21:03-- http://99.99.99.99/SuperAgentInternal/SAConfigWS.asmx?wsdl
      Connecting to 99.99.99.99:80... failed: Connection timed out.
      Retrying.
      
      --12:24:13-- (try: 2) http://99.99.99.99/SuperAgentInternal/SAConfigWS.asmx?wsdl

It retries a few times, but you can hit CTRL-C to exit at anytime.

Environment

Release:
Component: NQSPRA