SXPLOG32.EXE crashing

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

Screen shot of the crash:

<Please see attached file for image>

Solution:

The above error could occur if you have a corrupt LOGONSERVER.

To confirm the same, please do the following:

On a machine that throws this error, log off and logon with any other domain account to check whether the error occurs each time?

If the error occurs each time, run a 'set' command at a command prompt and look at the entry for 'LOGONSERVER=\\'

Check if the server name listed has a name that is more than 14 characters long. If this is the case, please open a support ticket and request for test fix TFCD897.

Environment

Release:
Component: BITCM