When designing the architecture of a Service Desk Manager (SDM) environment, you may decide that you want to install Support Automation (SA) on a server other than the Primary SDM server. This can often be helpful if you want to remove additional load from the SDM Primary server. This document provides the steps to configure SA on a Secondary SDM server. This document assumes that the Primary SDM server is already configured and functional and that the secondary SDM server is also installed.
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After the changes are made to the Options Manager, the SDM services on the Primary server will need to be restarted. Once this is complete the Support Automation configuration should be complete.