Error "Unable to get HttpProxyServer" in TRC_DTSAGENT*.log

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In TRC_DTSAGENT*.log following error appears :

 

300813-04:01:09.4889110L|8978494|00000001|dtsagent |dtsDTSHTTP_Entry|plhttp.c |000395|ERROR | Unable to get HttpProxyServer from <RPORT=<8222> UDP_RPORT=<8223> BCAST_RPORT=<8224> MCAST_RPORT=<8225> SPX_RPORT=<8226> CPIC_LUNAME_LISTEN=<DTA1> HttpProxyServer=<> HttpDirectHosts=<>>

and

300813-04:01:09.4906760L|8978494|00000001|dtsagent |dtsDTSHTTP_Entry|plhttp.c |000431|ERROR | Unable to get HttpDirectHosts from <RPORT=<8222> UDP_RPORT=<8223> BCAST_RPORT=<8224> MCAST_RPORT=<8225> SPX_RPORT=<8226> CPIC_LUNAME_LISTEN=<DTA1> HttpProxyServer=<> HttpDirectHosts=<>>

 

What does it mean ?

 

Environment

Client Automation - All Versions

 

Resolution

These messages are not really errors and do not prevent a proper working of DTS Agent. They could be ignored.

 

The first message means that no HTTP Server (or HTTP Proxy Server) has been configured.

The second message means that no HTTP Direct Hosts have been configured

 

 

You could check the current value of these parameters on the agent with these commands :

 

ccnfcmda -cmd GetParameterValue -ps itrm/dts/DtsAgent -pn HttpProxyServer
ccnfcmda -cmd GetParameterValue -ps itrm/dts/DtsAgent -pn HttpDirectHosts

 

 

By default these commands return empty value.

 

A DTS agent can create, maintain, and perform transfers to receive data from an HTTP server or its proxy server. DTS thus supports downloading files from the Internet.

 

If this feature is not used, protocol HTTP could be removed in configuration policy. This will avoid these error messages in the logs.

• In DSM Explorer, create a new "Configuration Policy" for the Agents.
  
  
• Go under DSM/Data Transport Service (DTS)/Data Transport Agent Plugin
  
  
• Edit the parameter "Supported protocols" and remove HTTP in its value :

TCP,LTCP,UDP,MCAST,BCAST,PPP

• Seal the policy and apply it on the machines.