When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When clicking on "Asset Viewer" inside the Configuration Item detail page of a CI coming from ITCM, the following error message is returned:

"invalid url specified"

The problem occurs also with localized versions of the product (in German version: "es wurde ein ungültiger url angegeben")

<Please see attached file for image>

Solution:

If SQL Server 2008 is used, the problem could be due to AMS.properties file not having information and settings related to SQL Server 2008.

View the file:

$NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\AMS\WEB-INF\classes\AMS.properties and verify if a section related to SQL server 2008 is present; if not do the following:

1. Make a backup of the AMS.properties file
   
   
2. Edit the AMS.properties file.
   Add the following section (this is an example, see the note below):
   

        #---------------------------------------------------------     # Microsoft SQL Server 2008 JDBC database connection properties     #---------------------------------------------------------     # The name of the database that the CA-MDB has been installed on     sql2008.databaseName=mdb     # The prefix of the URL that is used to connect to the instance of     # SQL Server that is hosting the CA-MDB.     sql2008.dburl=jdbc\:sqlserver\://     # The password  used with the property 'sqlserver.loginid' to connect to the     # CA-MDB.     sql2008.password=     # The ID used to connect to the CA-MDB on an instance of Microsoft SQL Server     sql2008.loginid=     # The IP port number that the SQL Server instance is running on.     sql2008.port=     # The name of the SQL Server JDBC class in the AMS classpath     sql2008.dbclass=com.microsoft.sqlserver.jdbc.SQLServerDriver     # The host name or network address of the machine that is running the SQL     # Server instance which is hosting the CA-MDB.     sql2008.host=MSSQL\\SERVICEDESK 

   
   
3. Save the AMS.properties file.
   
   
4. Recycle the Service Desk services.

Note: The data like sql2008.loginid, sql2008.password etc have to be replaced by valid values; usually they are equal to the data already present in the AMS.properties and related to SQL Server 2005.

For similar error message related to different cause, see also TEC472648.

Environment

Release:
Component: ARGIS