What sort of knowledge document is returned when the option "Not Started" status is turned on in Advanced Search screen?
Article ID: 48667
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
This document explains what status knowledge documents are returned when the filter option "Not Started" is checked under 'Search for documents in these statuses' in the <Advanced Search> for knowledge documents.
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Solution:
When the option "Not Started" is selected, published knowledge documents that have not yet reached the date/time specified in the "Start Date" on the [Attributes] tab are returned.
<Please see attached file for image>
Environment
Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:
Component:
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